Shipping policy

Last updated: 27 October 2026

Where your order ships from

We partner with trusted beauty suppliers, and most of our products ship directly from their warehouses in Australia. This lets us bring you trending brands with fast local delivery.

Processing time

Orders are usually processed and dispatched within 1–3 business days. You'll receive an email with tracking details once your order has shipped.

Delivery times

Delivery within Australia is estimated at 2–7 business days after dispatch, depending on your location. Delivery times are estimates and can be affected by peak seasons and carrier delays.

Shipping costs

Shipping costs are calculated at checkout based on the items in your cart and your delivery address. You'll see the total before you pay.

Multiple packages

If your order contains products from different suppliers, it may arrive in separate packages on different days. You'll receive tracking for each one.

Taxes

All prices are in Australian dollars and include GST where applicable.

Lost or damaged parcels

If your tracking hasn't updated for 10 business days, or your parcel arrives damaged, email us at hello@glossaura.store with your order number and we'll sort it out.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout, but contact us as soon as possible and we'll do our best to help.