Refund policy

Last updated: 27 October 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, leaking, expired or isn't what you ordered, email us at hello@glossaura.store with your order number and a photo of the item and packaging. We'll arrange a replacement or a full refund (including shipping) at no cost to you.

Change of mind

For hygiene and safety reasons, we can only accept change-of-mind returns on beauty and skincare products that are unopened, unused and in their original sealed packaging, within 30 days of delivery.

Please contact us before sending anything back. We'll give you the correct return address and instructions, as items may need to go back to our supplier's warehouse. Items sent back without contacting us first may not be accepted.
Return shipping costs for change-of-mind returns are paid by you, and original shipping fees are non-refundable.
Opened or used products can't be returned for change of mind. This does not affect your rights if a product is faulty.

Skin reactions

Everyone's skin is different. We recommend patch testing new products before full use. If you experience a reaction, stop using the product and contact us. We'll review each case individually.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to process it.